Terms and Conditions
For Health & Safety and Insurance reasons person's under the age of 18 are not permitted within The Retreat area/treatment rooms EXCEPT under the following circumstances :-
Accompanying an adult to book an appointment or purchase a gift voucher.
Receiving a treatment (the young person must be accompanied by an adult at all times).
We cannot allow children to accompany an adult into the treatment room when the adult is receiving a treatment nor may they be left unaccompanied in The Retreat waiting area.
All treatment times include consultation, treatment and preparation time. To ensure you gain the most out of your appointment we advise that you arrive prior to your alloted time - to relax, have a refreshing drink and forget about the stresses of the outside world.
Late arrival for an appointment may constitute a reduced treatment time, even should you be on a pre-paid course or redeeming a gift voucher.
Should you decide to not have all of the treatments you may have prebooked and not tell us until you arrive for your appointment, we reserve the right to charge you for the time booked.
Every effort will be made to provide you with your preferred therapist but cannot always be guaranteed.
Whilst we carrry out an indepth consultation to ensure you gain the most from your appointment, please inform us of any change in your health or medication since we last saw you at the start of your appointment.
We advise that you do not have any heat treatments immediately prior to or after waxing, this includes the use of the sauna, steam room, sunbed or sunbathing. Swimming and exercising are also not recommended.
Cancellation of appointments with less than 24hrs will result in a 50% cancellation fee and may be added to your next appointment. Failure to turn up for an appointment without prior notice will result in a full charge cancellation fee. This applies to pre-paid courses and vouchers.
A deposit is required at the time of booking for treatments lasting more than 1 hour, this is non refundable should you cancel the appointment with less than 24 hours notice, or fail to attend. We reserve the right to refuse future appointments.
We offer an appointment reminder service by text, so please, where possible, let us have your mobile phone number.
The Retreat Health and Beauty Salon prices are subject to change without notice.
All our clients personal details are kept securely and privately and are not passed on to third parties.