Delivery Information

Delivery Costs

Delivery will cost £1 for Vouchers.

Delivery costs on Products will vary depending on the delivery options selected. Orders over £60 will be free for Royal Mail Second Class.

Vouchers Vouchers will be dispatched same day where possible but certainly within 2 to 4 working days and will be sent Royal Mail 1st Class.

Product Delivery Methods

We want to ensure that your purchases reach you safely so Products will be dispatched using "Royal Mail Signed For". Options will be shown in Checkout for First (£4.45) or Second Class (£3.00).

If the order value is over £60 the option of Free delivery will appear.

Collection from the Retreat

An option for collecting from the Retreat will also be shown. Please remember that our door is not always open though (if we are all busy looking after clients) so it may be worth ringing beforehand to check when it will be possible to collect. We are working on a pickup point which will be available in the future.

Missing, incomplete or damaged orders

If your order is incomplete or damaged please let us know immediately and we will organise a resolution as quickly as we can. Returning a Product item We hope that you will be very happy with your product but should you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund. Return acceptance is at the sole discretion of The Retreat Health and Beauty Salon. Please contact the Salon should you need to return an item. We are sorry but we cannot accept the return of part used products unless in the event of an allergic reaction. Should this occur, please contact the Salon before returning the product.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to us and processed. We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. Please allow up to two weeks for the return to be completed, at which time a credit or exchange will be made depending on your request.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.